Customer Experience Improvement
Mercari places particular importance on Customer Service. The Customer Service team has grown in tandem with the application, and they work every day to improve the user experience. More than half of Mercari’s employees work in Customer Service, and in this session Ichikawa will speak about what systems the team uses, how they monitor the listings and transactions of 10.75 million monthly active users, and how the Customer Service systems will evolve as Mercari shifts to microservices.
Software Engineer (Backend)
Shingo Ichikawa joined Mercari as part of the CXI (Customer Experience Improvement) Team, where he worked on development of systems used by Customer Service to keep Mercari safe and secure. Following that, he moved to the CRE Team, and then to his current position in the Microservice Development Team, where he works on projects such as implementing machine learning to aid item surveillance and the move towards microservices.